The first time that I submitted a review for my app was on February 3, 2026. It is now March 15, 2026. I am at a dead end. I have been told numerous times by Apple support to resubmit and to call back. I have a large waitlist of over 100 users that want access, and I'm only able to let my internal users test because my test flight has also not been approved.
I have called Apple numerous times, being extremely respectful and explaining the situation. They then tell me to call back after 48 hours if it is not approved. I then call back and I get the exact same message. I've only had one Apple Support representative truly be honest with me and say wait a week or two because there's a backlog. I then proceeded to call back again, and was told to call back in 48 hours because they'd "expedited" it.
I even had once a representative give me his personal information to send him a voicemail to his contact if it hadn't been completed. This then led to a dead end where he didn't respond, never responded to my voicemail, and simply never helped me again. That was a really weird experience because I thought I was going to get somewhere with that representative. This representative told me in particular to resubmit, which put me at the end of the "line" After being told by a different representative that that was bad information to give me.
I don't know what to do at this point. I can't do any more development because I know that I've been told that resubmitting puts me at the end of the "line" And also, I'm now getting traction that I can't convert to people actually using the app.
As you can see, I've attached my case history, and I'm at a complete loss for what my next move should be because there's clearly no movement, and my app is just simply not getting reviewed. What should I do now?
I have attached the case history to show that support is aware of the situation but not helping anymore at this point.
Any advice or if Apple sees this... what do I do?!
