Hello everyone,
I’m running into an issue with my Apple Developer Program enrollment and hoping someone here or an Apple staff member can point me in the right direction.
I tried to pay the annual fee, but my account status wasn't updating. Thinking the transaction had failed, I tried to make the payment a second time a few days later.
Because of this, my credit card was actually charged twice. The charges appear on my bank statement as:
February 19 (R$ 543.16 BRL)
February 23 (R$ 536.70 BRL)
Despite both payments clearing on my end, it is now March 16 and my account still shows as pending. My enrollment has not been approved yet.
Has anyone else experienced this kind of delay? What is the best way to get Apple to activate the account using one of these payments and issue a refund for the duplicate charge?
I have all the bank statements ready to show support, but the process has been completely stuck.
Thank you in advance for any advice.