Family Controls Entitlement NOT applied to App Extensions (and Support Form is broken)

Question

Created 2d

Replies 2

Boosts 0

Participants 2

Hello,

I am facing a critical issue where the Family Controls (Distribution) entitlement is not being applied to my app extensions, despite the main app ID being approved.

Main App ID: com.hayashikento.focuspact (Approved on March 13)
Extension ID 1: com.hayashikento.focuspact.ShieldActionExtension (Pending/Not visible)
Extension ID 2: com.hayashikento.focuspact.ShieldConfigurationExtension (Pending/Not visible)

I have submitted requests multiple times, but the entitlement does not appear in the "Capability Requests" for these extensions in the Certificates, Identifiers & Profiles portal.

Furthermore, I am unable to contact Developer Support because the "Contact Us" form on the developer website consistently shows a "Request error" or freezes on the submission page.

Since I am completely blocked from TestFlight distribution, could someone from Apple please look into my account (Team ID: UHG4J7F7NH) and manually sync these entitlements?

Thank you for your help.

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Answer 1

DTS Engineer OP

Apple

2d

@FocusPact_Support

Thank you for your patience while we are looking into your issue.

0

Answer 2

FocusPact_Support OP

12h

[Reply to DTS Engineer]

Thank you for looking into this.

I have identified the root cause of the issue: it is a Bundle ID case-sensitivity mismatch. My parent app was approved as com.hayashikento.FocusPact (Capitalized), but I accidentally requested the Configuration Extension with a lowercase ID (com.hayashikento.focuspact...). This causes a "Prefix Mismatch" error in Xcode, preventing me from archiving the app.

To fix this, I have just submitted a new entitlement request with the corrected capitalized ID: com.hayashikento.FocusPact.ShieldConfigurationExtension

Since the core functionality was already approved under the lowercase ID, could you please expedite the approval for this capitalized version? This technical correction is the only thing blocking my TestFlight distribution.

Thank you for your support!

0