3rd time doing my account enrolment

Hi all, i'm new here,, and would like to see what I could do differently to get my account fixed. here is my enrollment ID: 3JXRZ62WJK i've had in the past an account that expired, because I did not renew in time my subscription. I did that with email confirmation. then i was requested to submit a new enrolment, which I did and made payment. then to my surprise the account is requiring another enrolment. that's not how I expect this yo work. What could be the reason why?

3rd time doing my account enrolment
 
 
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