Hello everyone,
I'm experiencing a critical issue with App Store Connect for our macOS application and I'm hoping someone from Apple or the community can help.
THE PROBLEM:
The "In-App Purchases and Subscriptions" section is completely missing from the version page in App Store Connect. According to Apple's documentation, this section should appear between "Build" and "App Review Information" on the version page, allowing developers to select and attach IAP products before submitting for review. In our case, this section simply does not exist.
WHAT WE'VE TRIED:
- Submitted 4 separate app versions , ALL approved by App Review
- Each time, the IAP products were NOT included because the section to attach them is missing
- Opened a support case on March 23 - no response after 2 business days
- Opened a second case through the App Setup channel
- Requested expedited review multiple times
- Added notes in the App Review Notes field explaining the issue
OUR SETUP:
We have three IAP products configured (two auto-renewable subscriptions and one non-consumable). All have complete metadata, localizations, and pricing set up correctly across all 175 countries/regions. The Paid Apps Agreement is active.
IMPACT:
The app is live on the Mac App Store but no user can make any purchase. This has been ongoing for over 3 days and is severely impacting our business.
QUESTIONS:
- Has anyone else experienced the "In-App Purchases and Subscriptions" section being completely absent from the macOS version page in App Store Connect?
- Is there a known workaround to attach IAP products to a macOS app version when this section is missing?
- Can IAP products be approved independently without being attached to an app version, given that our app has already been approved multiple times?
I found a thread on these forums reporting the same missing section issue, which suggests this may be a broader bug affecting macOS apps in App Store Connect.
Any guidance would be greatly appreciated.
Thank you,
The "In-App Purchases and Subscriptions" section is completely missing from the version page in App Store Connect
This section appears when at least one In-App Purchase (consumable, non-consumable, auto-renewable subscription, non-renewing susbcription) has a Ready to Submit status in your portal.
If your In-App Purchase doesn't have this status, complete any missing information. For more information, see In-App Purchase statuses.
Can IAP products be approved independently without being attached to an app version, given that our app has already been approved multiple times?
When submitting an In-App Purchase or subscription for the first time, you must submit it with a new app version. If there are multiple In-App Purchases or subscriptions related to that version, submit all of them together.
Once App Review approves one or more In-App Purchases or subscriptions for your app, you can submit more In-App Purchases or subscriptions without a new app version. For more information, see Submit an In-App Purchase.
The app is live on the Mac App Store but no user can make any purchase. This has been ongoing for over 3 days and is severely impacting our business.
To offer In-App Purchases in your app, call Product.products(for:) with a list of product identifiers (Product ID) matching these products in App Store Connect. Product.products(for:) returns an array that includes an instance of Product for each of the In-App Purchases.
Update your app’s UI with these returned instances, which contain all In-App Purchase data configured in App Store Connect for your app. For more information, see TN3188: Troubleshooting In-App Purchases availability in the App Store.