I've been experiencing two critical issues with App Store Connect for several weeks and have contacted Developer Support multiple times by email with no response.
Environment: macOS (Sequoia), tested on Chrome and Safari, multiple devices and networks. US-based organization account.
ISSUE 1 — BUSINESS PAGE NOT FUNCTIONING (ongoing for weeks)
The Business > Agreements/Tax/Banking page does not work correctly. After filling in all required information and clicking Submit, the page silently refreshes back to the unfilled state. No success message, no error message. This happens consistently across all browsers and devices.
The browser console shows the following error on page load:
[maison] No route found https://appstoreconnect.apple.com/business/atb/[entity-id]
This suggests the SPA router fails to initialize the page, which would explain why submit has no effect.
Both my Free App and Paid App agreements are stuck in pending status ("Waiting for Tax/Bank Info"), and I cannot complete the required identity verification through the UI.
WHAT I'VE TRIED
- Multiple browsers (Chrome, Safari)
- Multiple devices and networks
- Cleared all cookies and cache
- Disabled all browser extensions
- Contacted Developer Support by email — no response after 7+ days
IMPACT I cannot launch my paid app because the Paid App Agreement cannot be completed.
Has anyone encountered the [maison] routing error on the Business page? Any workarounds would be greatly appreciated.