My name is Paul Merriman. I am the founder of the Merriman Financial Education Foundation, a 501(c)(3) nonprofit dedicated to providing free financial education. Our iOS app was initially submitted under our technology manager's personal developer account, which was correctly flagged as an issue. We have since enrolled the Foundation as an organization using our verified D-U-N-S number and submitted all required documentation confirming our nonprofit status.
We are experiencing two related issues:
1. Enrollment Stuck Processing Our Foundation enrollment has been in "processing" status for several weeks. Our enrollment ID is 7YAJUR73GH. We have not received any updates or communication from Apple about what is needed to complete enrollment.
2. App Store Connect Access Because enrollment is not complete, we cannot log in to App Store Connect using the Foundation's Apple ID. We receive this error: "To access App Store Connect, you must be an individual or team member in the Apple Developer Program."
- App Review — No Response
The app was previously rejected because it was under a personal account rather than the Foundation's account. We corrected this but have received no response to follow-up emails in several weeks.
Has anyone experienced this with a nonprofit organization enrollment being stuck in processing? Is there an escalation path beyond email for enrollment issues?
Thank you, Paul Merriman Merriman Financial Education Foundation