Hi everyone,
I'm hoping to get some advice or visibility from Apple staff here, as my team is currently completely stuck.
On April 10th, we enrolled in the Apple Developer Program. Our credit card was successfully charged $99, and we received the official Apple invoice receipt (Invoice #MC64187422). However, almost a week later, the membership status has not updated to active. The developer portal still prompts us to "Complete your purchase", and if we click it, it gives a warning about withdrawing the enrollment.
We are on a very tight schedule to release a gamification app for our corporate clients by late April, and this enrollment delay is severely impacting our deployment timeline.
I've already emailed Developer Support but haven't received a response in days. I also tried using the "Request a call" feature. However, because I am the technical lead handling the setup for the team and my name doesn't exactly match the account owner's name, the phone support agent was unable to assist me further due to security policies.
Has anyone experienced this kind of "stuck" status after the payment has already been captured and invoiced? Is there a specific way to escalate this pending enrollment so we can meet our project deadline?
Any advice would be greatly appreciated. Thanks in advance!