Hello,
Our app has been stuck in "In Review" for 7 days, after being approved.
The iOS version was approved on April 9th and the macOS version was approved on April 12th. Since then, both versions show "In Review" and there has been no status changes or messages in App Store Connect.
• April 8 ---> Waiting for Review
• April 9 ---> In Review (Approved)
• ...
• April 16 ---> In Review
We contacted Apple a week ago (case ids 102865508515 and 102865870578) but there was no response. We also talked to Apple Support, they told us the issue has been escalated to the technical team.
There are also leaderboards that were archived before these last versions and they are still showing in the Games App and Game Center. Possibly because of this same issue, we suspect.
At this point we don't know what the issue is, how long until these very important updates will go live, or when we can push other updates.
App ID: 1611398578
Thanks.