I am trying to understand whether this is expected behavior or a configuration issue.
My app has an auto-renewable subscription set up in App Store Connect.
Current setup:
Subscription type: Auto-Renewable Subscription Duration: 1 year Status: Approved Introductory offer: Free for the first week Introductory offer is active for the relevant storefront(s)
Problem:
On the App Store product page, the subscription only shows the normal price. There is no mention anywhere of the free 1-week trial. I tested this using a clean Apple ID that has never subscribed before and is in a region covered by the introductory offer. When trying to subscribe directly from the App Store flow (not the in-app paywall), the Apple purchase popup says “one-time payment”, even though this product is an auto-renewable subscription.
What I thought would happen:
The App Store page would show that eligible users get a free 1-week trial The purchase sheet would clearly indicate that this is a subscription, not a one-time purchase
What I have already checked:
Subscription is definitely created under Subscriptions, not as a non-consumable or one-time IAP Subscription status is Approved Introductory offer is active Product mapping appears correct
Question:
Is it normal that the App Store page does not mention the introductory free trial even for eligible users? Is it normal for the App Store purchase popup to say “one-time payment” for an auto-renewable subscription? Or does this suggest that something is misconfigured?
If anyone has seen this before, I would appreciate guidance.