Subscriptions

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Give users access to content, services, or premium features in your app on an ongoing basis with subscriptions, a type of in-app purchase.

Posts under Subscriptions tag

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Which offer type to use for seasonal discounts?
Hi, I would like to run a seasonal discount on my app and offer -30% off for subscribing for the first year to all new and lapsed users. I can achieve that in two ways: Create a new Subscription with an Introductory offer (for the new users). And add a Promotional offer to existing subscription (for the lapsed users). or Add Offer Code to existing subscription. Make it available for new users and previous subscribers. It seems that both ways produce the same result, which one should I prefer? Are there any caveats to them? Thank you!
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120
2d
Re-enabling cancelled subscription before the expiry date
My app has a single subscription group called Premium that contains two products with different billing periods - monthly and yearly. All tests are made in Apples's Sandbox environment with sandbox user. I am currently testing a scenario, where the user is subscribed to the monthly product, subsequently cancels the subscription from the App Store subscriptions page, and before the subscription expires, he wants to re-enable it (same monthly product). If the subscription is re-enabled from the App Store subscriptions page, my server gets a notification about the changed subscription renewal status and everything works well. This scenario is documented at the bottom of the page here: https://developer.apple.com/documentation/storekit/in-app_purchase/testing_in-app_purchases_with_sandbox/testing_disabling_auto-renew#3780478 I however also want to support the scenario where the user can re-enable the subscription before it expires from the app itself. To do so, if the subscription is cancelled, but not yet expired, I show the user a button Re-activate. When this button is clicked, I initiate a purchase of the same monthly product, the IAP correctly shows the payment sheet and once I click Subscribe in the In App Purchase payment sheet, it goes through without any issues. However, my app subsequently receives a callback that the purchase failed: <SKPaymentQueue: 0x280f1fa10>: Payment completed with error: Error Domain=ASDErrorDomain Code=500 "Unhandled exception" UserInfo={NSUnderlyingError=0x2803a4720 {Error Domain=AMSErrorDomain Code=301 "Invalid Status Code" UserInfo={NSLocalizedDescription=Invalid Status Code, AMSURL=https://sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy?REDACTED, AMSStatusCode=500, NSLocalizedFailureReason=The response has an invalid status code}}, NSLocalizedFailureReason=An unknown error occurred, NSLocalizedDescription=Unhandled exception} This seems like the purchase failed with invalid status, but strangely enough, my server receives a notification that the subscription renewal status was changed to AUTO_RENEW_ENABLED and if I check the App Store subscriptions, I can see that its not cancelled anymore. The subscription also gets renewed at the end of the billing period, where it would have otherwise been cancelled. So in other words, everything seems to work except the purchase error above. My question is, what could be the reason for this? Perhaps Apple does not support re-enabling subscription directly from the App, but only from the App Store subscription page? Or perhaps its just a limitation of Apple's sandbox environment and I would not receive this payment error in production environment?
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5d
Reject: 2.1.0 Performance: App Completeness Bug description: Specifically, no action occurred after completing in-app purchase.
Hello. I received a rejection on a new application in the first release for some unknown reason: 2.1.0 Performance: App Completeness Bug description: Specifically, no action occurred after completing in-app purchase. and a screenshot of the paywall with products (prices). My products load from RevenueCat, and when tested in TestFlight, there are no issues. Please tell me what could be the problem?
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5d
free trial for xx days
good morning everyone, I have a problem of understanding, my app unlocks content after registration, we offer a trial period of xx days to allow new users to use the full version at the end of these days if they want to continue using the full app they have to register without any payment. The app release documentation mentions a xx-day trial period in the Payments section: Apps without a subscription may offer a free time-based trial period before presenting a full unlock option by configuring a non-consumable IAP item at price level 0 that follows the naming convention: “XX-day trial.” Prior to the start of the trial period, the app must clearly identify the duration, content or services that will no longer be accessible at the end of the trial period, and any downstream costs that the user will have to pay for full functionality. should we also use the IAP method even though there is never any mention of purchase but only registration ? thank you in advance for your help
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120
1w
More then 2 business day apple still not contact to charge money for enroll program
Im very socked after waiting more when 2 days and still no one contact whit me for charge money for enroll program. Support on apple is same worst write 1-2 business days 2 week not have reply. Im thing google is bad but him support reply 5-6 hrs and have live chat but apple nothing, no phone, no live chat only email and no one look at it. First im download apple dev im try to enroll from app im scan personal ID and im going on step to pay im add debit card in apple id all information ok when try to pay write unknown error contact whit itunes. im delete card from apple id im add again but option from enroll in app is missing and im do whit website and write we contact 2 business days. 1 week pass.
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132
1w
Custom hardware with companion app, question with Subscriptions
I have a question regarding in-app purchasing and subscriptions for an app that interfaces with a custom hardware product. Say there is a custom electronic product that communicates over BLE to an app. The custom hardware is sending different types of sensor data collected on the device to the ios app and that data is stored on a backend. If the mobile app plans to have a paid subscription, but still allow users to use the app without a paid subscription but simply limit access to view some of that collected data (for example, locked/greyed out screens or limits features available in the app), does that fall under the IAP requirements of Apple? In the described case, would Apple mandate the app use the App Store's in-app purchasing system and take the 15-30% cut for the paid subscriptions? Or does that not apply since the data is collected by a custom hardware product? I am a little unclear on this. Any guidance would be appreciated.
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2w
Troubleshooting Subscription Button Visibility and Functionality Issues in TestFlight and App Store Connect
Below, I have a button designed to facilitate the purchase of a subscription, which depends on the availability of the subscription in App Store Connect. This button is visible when testing locally using a StoreKit Configuration File synced from App Store Connect, and I have linked my subscription to my app in the information section. Currently, my app is in a "waiting for review" status, and the subscription is marked as "developer action needed - rejected." However, this issue of the button not appearing persisted even when the subscription was previously in the "waiting for review" status, indicating that the problem may not be related to the subscription status. I'm encountering an issue where the 'request products' function returns no results in the TestFlight environment, even when using a sandbox Apple ID. This problem has led to repeated rejections of my app, as testers are unable to verify its functionality. What could be causing these issues? VStack { if storeVM.subscriptions.isEmpty { if storeVM.isLoading { ProgressView("Loading subscriptions...") .progressViewStyle(.circular) .scaleEffect(2.0) .padding() } else if let errorMessage = storeVM.errorMessage { Text("Error: \(errorMessage)") .foregroundColor(.red) .padding() } else { Text("No subscriptions available") .padding() } } else { ForEach(storeVM.subscriptions, id: \.id) { product in Button(action: { Task { await buy(product: product) } }) { HStack { Spacer() Text("Unlock 3-day free trial. \nThen $23.99 per year. Cancel anytime.") .font(.custom("Lora-VariableFont_wght", size: 20)) .foregroundColor(.white) .lineSpacing(5) Spacer() } } .padding() .background(Color.black.opacity(0.6)) .cornerRadius(10) .padding(.horizontal, 10) } } .onAppear { Task { await storeVM.requestProducts() } } func requestProducts() async { isLoading = true errorMessage = nil do { subscriptions = try await Product.products(for: productIds) isLoading = false } catch { print("Failed product request from App Store server: \(error)") isLoading = false errorMessage = "Failed to load products" } }
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2w
Provide Seat based charging with InApp Purchase
Hi, as I checked now multiple threats in the internet I cant find a solution to solve the Problems with the Apple Guidelines. Our Business Model is based on pay per user. As Apple rejected our App due to not compatible guidelines I cant figure out how to implement pay per user with InApp Purchase. Because I cannot find a solution to increate the subscriptions because you can only have 1 Subscription per Account. I cant increase the subscription amount nor adjust prices of the subscription when they invite a user for example. I really need help to figure out how to solve this type of issue. I appreciate any hints how I could solve this.
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137
2w
List All Subscriptions for a Subscription Group: "subscriptionAvailability" is not a valid relationship name
I try to fetch subscriptions with included relationships according to the documentation GET https://api.appstoreconnect.apple.com/v1/subscriptionGroups/12345678/subscriptions?include=[ "appStoreReviewScreenshot", "group", "introductoryOffers", "offerCodes", "prices", "promotedPurchase", "promotionalOffers", "subscriptionAvailability" ] The form of include field is taken from the official OpenAPI spec In the response I get a bunch of errors What am I doing wrong? { "errors": [ { "id": "0c02ac40-47c6-4107-b725-930e938a587f", "status": "400", "code": "PARAMETER_ERROR.INVALID", "title": "A parameter has an invalid value", "detail": "'[ \"appStoreReviewScreenshot\"' is not a valid relationship name", "source": { "parameter": "include" } }, { "id": "cf2e214a-cab7-4e63-8971-d8974b0903f6", "status": "400", "code": "PARAMETER_ERROR.INVALID", "title": "A parameter has an invalid value", "detail": "' \"group\"' is not a valid relationship name", "source": { "parameter": "include" } }, { "id": "56d7e72f-cf29-4fac-9456-79074e294567", "status": "400", "code": "PARAMETER_ERROR.INVALID", "title": "A parameter has an invalid value", "detail": "' \"introductoryOffers\"' is not a valid relationship name", "source": { "parameter": "include" } }, { "id": "abdaf783-9a95-4053-a614-bcee7aedab45", "status": "400", "code": "PARAMETER_ERROR.INVALID", "title": "A parameter has an invalid value", "detail": "' \"offerCodes\"' is not a valid relationship name", "source": { "parameter": "include" } }, { "id": "53270b6c-f0f5-4d18-9004-2c99ce9905bd", "status": "400", "code": "PARAMETER_ERROR.INVALID", "title": "A parameter has an invalid value", "detail": "' \"prices\"' is not a valid relationship name", "source": { "parameter": "include" } }, { "id": "9676075f-d2fb-493e-b093-c973e3b103d2", "status": "400", "code": "PARAMETER_ERROR.INVALID", "title": "A parameter has an invalid value", "detail": "' \"promotedPurchase\"' is not a valid relationship name", "source": { "parameter": "include" } }, { "id": "451dd333-1c75-4e22-90e1-40c6532fa465", "status": "400", "code": "PARAMETER_ERROR.INVALID", "title": "A parameter has an invalid value", "detail": "' \"promotionalOffers\"' is not a valid relationship name", "source": { "parameter": "include" } }, { "id": "b0afb70e-ab6a-4aa3-9840-3e94844d3385", "status": "400", "code": "PARAMETER_ERROR.INVALID", "title": "A parameter has an invalid value", "detail": "' \"subscriptionAvailability\" ]' is not a valid relationship name", "source": { "parameter": "include" } } ] }
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3w
App Store Connect Review Information Screenshot
In order to submit my new subscription for review I need to upload a screen. No matter what resolution image I upload it fails saying "Your file could'nt be save. Try again if the problem persists, contact us" I am using many different types of simulators (Iphone 15 - Iphone Xs) and physical devices to take a screenshot and nothing is accepted. I can see the error message being returned from apples API is "IMAGE_BAD_DIMENSIONS_SM_LESS_MIN" so assume its a resolution issue. I am following the current guidelines here: https://developer.apple.com/help/app-store-connect/reference/screenshot-specifications
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140
3w
Creating in-app subscription products via the API
Hi, I am implementing in-app subscriptions in my application and would like to set up a module in my admin portal by which I can create subscription products via my custom module. For this purpose I need API's that allow me to create subscription products. Please let me know if such a solution is possible, if it is, then please share the API's and payload by which I could implement it. Thank you in advance.
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161
3w
In-app purchase reports in Sandbox account
Hi, I'm implementing in app purchase/subscriptions for my application and would like to setup a financial report module in my admin portal. I am bit confused, is it possible to get financial reports and invoices via the API when in sandbox account. Also I would greatly appreciate it if you could also share the API and parameters needed, by which we can get the finance reports and invoices. Thank You in advance.
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142
3w
Multiple active subscriptions on Same AppleID, Is it possible?
APPLE ID IS SAME Please try to understand my situation by an example. We have three plans on App Store. one month three months one year Is this default behaviour of the app store in-app purchases, Am I missing something or doing something wrong. Is it really not possible to purchase two subscriptions from same Apple ID and both got renew parallely. Please note these all cases are for same Apple ID. I signed up as User A and purchased one month subscription successfully. I logged out from User A and signed up as User B and tried to purchase one month subscription, I got error that subscription is already active. Now again tried to purchase three months plan, purchase is successfull but what happened when I again logged in as User A, then his subscription didn’t get renewed. I am not getting any hook to cancel or expire the User A subscription.
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3w
How to attach an IAP to my app review?
My app offers a premium subscription, and all works well locally when I test with a Sandbox tester account. However, in app review, the reviewers are not able to access premium - Apple does not open the subcription/payments modal when the reviewers click the "Get Premium" button. I'm wondering if it's because I haven't "attached" my subscription to my review as described in https://developer.apple.com/help/app-store-connect/manage-submissions-to-app-review/submit-for-review/? The instructions says: "On the right, scroll down to the In-App Purchases and Subscriptions section, then click Select in-app purchases and subscriptions. When submitting a subscription for the first time, it must be submitted with a new app version." But I don't see any "In-App Purchases and Subscriptions" section on this page. Am I missing something or are the docs outdated?
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3w
SubscriptionStoreView groupID when handling country specific products with storekit2
I am not sure if this is just Xcode and Storekit2 behaving weird. I am getting all products every time during my testing, even though I have pricing enabled for US and non-US in the same subscription group. How do I handle this scenario? Isn't SubscriptionStoreView supposed to handle this by itself depending on media and purchases country? Thanks in advance for your response!
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3w
Switching subscription groups
I have an app where fans can subscribe to multiple content creators and this is implemented using a sub group for each creator. I want to add a new "all access" subscription that gets them access to everything. We are treating this as an upgrade from the individual sub. Is there a way to cancel (or swap) the individual sub when they subscribe to the bundled sub? I know within a sub group it is possible to go between sub levels, but not sure about across sub groups.
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170
Apr ’24
Filling the tax Information. Help needed.
I'm setting up subscriptions on the App Store and need to fill out some forms. One of them is the "U.S. Certificate of Foreign Status of Beneficial Owner." At the bottom of the form, I see a label 'U.S. Person' with my name listed underneath it. What does "U.S. Person" mean here? My name appears below the "U.S. Person" title, but I'm not a U.S. person. What should I do? Also, what title should I enter? I'm the only developer on the app.
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176
Apr ’24