I have an iOS app (SwiftUI) that includes recurring subscriptions. To allow users to manage their subscriptions I have implemented manageSubscriptionsSheet according to apple documentation. When I published the app last year for iOS17 and iOS18 this was working well. Now I have gotten a user report that this features yields No connection error instead of the abonnements on iOS26. I have tested on my iPad running iOS 26 as well as on the simulator with iOS 26 and 18. In all cases I get the error. I can press Retry in the dialog and am prompted for AppStore credentials After entering them, again the same error. I can not find a single hint on why and how to fix it. Best wishes, Volker

General: Forums topic: StoreKit Forums tag: In-App Purchase App Store Pathway Simple and safe In-App Purchases Auto-renewable subscriptions In-App Purchase documentation Getting started with In-App Purchase using StoreKit views documentation Supporting business model changes by using the app transaction documentation Testing at all stages of development with Xcode and the sandbox documentation App Store Server Notifications documentation App Store Server API documentation Simplifying your implementation by using the App Store Server Library documentation TN3185: Troubleshooting In-App Purchases availability in Xcode technote TN3186: Troubleshooting In-App Purchases availability in the sandbox technote TN3188: Troubleshooting In-App Purchases availability in the App Store technote Understanding StoreKit workflows sample code Implementing a store in your app using the StoreKit API sample code What’s new in StoreKit and In-App Purchase video

My non renewing subscriptions got rejected as I move from subscription to one time payment model. It says "In order to approve your new In-App Purchase business model, we have to verify the purchasability of the items being sold. Please upload a new binary and make sure that your new In-App Purchase products are available for purchase at the time of review." But the thing is I uploaded to new builds since then and both got approved and live but this error is still stuck. Submit for review is greyed out.

Hi everyone, My iOS app is approved and live on the App Store. When I submitted it for review I had already created all my subscriptions, the APP review passed. But in the Subscriptions section I still see: Weekly, Monthly, Yearly plans all showing "Developer Action Needed" The English (U.S.) localization of the subscription group marked "Rejected" The frustrating part: Apple left no note or message explaining why. The only text shown is a generic line — "One or more of the subscriptions listed below requires your attention." There's nothing in the Resolution Center for this and no email with a reason. Since the app is already approved and released, do I need to submit a new app version, or can I resubmit the subscription metadata on its own? And what usually causes a subscription group localization to be rejected with no message when the app itself passed review? Thanks!

Hello App Review team, I'm hoping you can help with what looks like an inconsistent product state on an auto-renewable subscription, rather than a normal review delay. Details: App ID: 6459996442 Subscription products: 6762844313, 6762844514, 6762844429, 6762844600 Submitted: April 21, 2026 (~1 month ago) Support case ID: 102899130307 The issue: the subscription product has shown "In Review" for over 31 days, while the product's own localization (the display name) shows "Waiting for Review" for that same product. The two statuses have diverged and neither has moved since. On top of that, the product is locked — I'm unable to edit or delete it while it's in this state. — It is currently attached to version 1.19.0 of the app, which is ready to release and has been approved by App Review. — It no longer appears in the In-App Purchases section of my current version submission, so I'm unable to re-attach or resubmit it. This matches a pattern other developers have described, where a subscription falls into a stuck state that can only be cleared from Apple's side. I'd prefer not to remove and resubmit, since I understand that can reset the queue without fixing the underlying state. Could you please: Confirm whether the products are genuinely in the review queue or in an inconsistent state, and If it is stuck, reset the products back to "Ready to Submit" or "Approved" so I can resubmit and release cleanly. I'm happy to provide any additional information you need. Thank you very much for your time and help. @App Review

Hello, I am posting here as a last resort after multiple unsuccessful attempts to contact Apple Developer Support through other channels. Timeline of my situation: I enrolled in the Apple Developer Program through the Apple Developer app on iPhone, and the annual membership fee was successfully charged to my credit card. The subscription appears as active under my Apple ID subscriptions. I was then asked by Apple Developer Relations to provide identity verification documents. I submitted my government-issued ID as requested. I received an email from the Apple Developer Relations Team confirming receipt of the documents, stating: "Thank you for providing the documents we requested. We will review them and follow up with you within two business days." That two-business-day window has now been exceeded by more than a week. Total elapsed time since document submission: 10 days. I have since sent three follow-up emails to Apple Developer Support. None of them have received any response. The Apple Developer app shows the message: "Enrollment through the Apple Developer app is not available for this Apple Account", and redirects to the web. On the web, the enrollment page shows "Purchase your membership" and asks me to complete my purchase, as if I had never paid. I have not clicked that button to avoid being charged a second time. reportaproblem.apple.com does not allow me to take any action on this subscription. At this point my payment, my submitted documents, and my enrollment status appear to be disconnected from each other in Apple's systems. The payment is confirmed, the documents were submitted as requested, but the enrollment remains in a pending state with no communication. I have seen several similar cases in this forum during 2026, some of which were resolved when Apple staff intervened directly. I would greatly appreciate if someone from Apple could review my case internally, confirm that the payment is linked to my enrollment, and allow the document review to proceed. If that is not possible, I would need clear guidance on how to obtain a refund of the membership fee that was already charged. I am happy to provide my Apple ID, the date of the charge, or any other information needed via a private channel. Thank you in advance for any help.

To the App Review and Developer Support Teams, I am writing this post to bring an ongoing and critical issue to your attention, as standard support channels have failed to provide any resolution or clear communication. Issue Summary: My application’s last two versions have been successfully reviewed and approved. However, three In-App Purchases remain stuck in the review process. Lack of Communication: I have opened several support cases regarding this delay, yet I have received no response or actionable feedback. The lack of synchronization between the App Review and Support teams is causing significant operational disruptions. The current communication gap and the slow response times are directly impacting my business and user experience. Impact: It is unacceptable to have a live application with "Pending" monetization features for such an extended period. This delay is causing financial loss and preventing my users from accessing the services they need. Request: I request an immediate update on the status of these IAPs and a clarification on why the support cases remain unanswered. I am looking for a direct escalation or a response from an Apple representative who can resolve this bottleneck. App ID: 6744109858 Related Case IDs: 102900240277 102896872200 102896192600 I look forward to a prompt resolution. Sincerely

Hello, our subscriptions are stuck in "Developer Action Needed" state, while "Submit for Review" button is greyed out. Even after editing review notes (as suggested here). Subscriptions were rejected before because: "In order to approve your new In-App Purchase business model, we have to verify the purchasability of the items being sold. Please upload a new binary and make sure that your new In-App Purchase products are available for purchase at the time of review." We submitted new binary but we are still stuck in this state and are not able to resubmit. Thanks for any help. Issue: FB22860643

Hi, One week ago our Developer Program Subscription expired, and the Renew button is not showing. I've tried contacting support via phone, email, chat, etc. but no success. I'm the account holder, our Team ID is 5J74W2J3S3 and our organization is GA Trading LLC. This is causing serious issues to our business since new customers are coming every day, and they can't see the app. We just want to pay the $99/year and get our app back on the store. Can you guys help unblocking this ASAP? Thanks, Giovanni

To the App Store Review and Developer Support Teams, I am reaching out via this forum as a last resort because my communication through standard support channels has been entirely ignored, causing significant disruption to my business. The Timeline of the Issue: May 16: I submitted 5 In-App Purchases (IAPs) with version 2.0. While 2 were approved, 3 were rejected. I immediately resubmitted them for review on the same day. May 21: Version 2.0.1 was approved, but the 3 IAPs remained "Under Review." May 25: Version 2.0.2 was approved. I specifically included a Note to the Reviewer explaining that the IAPs were stuck, but this was completely disregarded. The Bottleneck: It has been 12 days since the resubmission. I have opened multiple support cases to resolve this, yet I have received no response or actionable feedback from the support team. This lack of communication and the extreme delay in IAP synchronization is creating a broken experience for my users and causing financial loss. Reference Information: App ID: 6744109858 Current App Version: 2.0.2 Related Case IDs: 102900240277, 102896872200, 102896192600 I request an immediate investigation into why these IAPs are stuck and why my support cases are being ignored. I am looking for a direct resolution from an Apple representative. Regards,

Hello, I would like to understand the possible end-user journey when a subscription transitions into the DID_FAIL_TO_RENEW state. During this period—when the App Store continues to retry billing for up to 60 days, or until the user resolves the billing issue or cancels the subscription is the user allowed to purchase the same subscription again? If so, my understanding is that this would follow a resubscribe flow, rather than an initial purchase flow. Could you please confirm and provide further details on how this scenario is expected to behave?

When an auto renewing subscription is "Developer removed from sale", any auto renewal should fail. Will this make the subscription enter billing "Grace Period"? Our expectation is that the rewal would fail without entering a "Grace Period".

I am writing to seek help with my Apple Developer Program enrollment, which has been stuck on "Pending" status for more than 96 hours after a successful payment. My support case has also not received any reply within the promised 2 business days. Enrollment Details: Region: Turkey Payment date/time: May 17, 2026, 19:03 (GMT+3 / Turkey Time) Time elapsed since payment: 96+ hours Enrollment type: [Individual / Organization] Order Number: W1801866909 Current Status: My account still shows "Pending" Dashboard continues to display: "Purchase your membership. To continue your enrollment, complete your purchase now. Your purchase may take up to 48 hours to process." The 48-hour processing window has been exceeded twice over I have NOT clicked "complete your purchase" again, to avoid a duplicate charge Support Case: Case Number: 102893928841 & #102896148475 Response received: None, despite the promised 2 business day response window What I have already verified: Two-Factor Authentication is enabled on my Apple ID I am using the same Apple ID that was used for the purchase No pending agreements in the Developer Portal or App Store Connect No duplicate payments attempted Payment was successfully charged on my bank statement I have seen multiple recent threads here describing the exact same issue, which suggests this is a known problem requiring manual intervention from the Apple Developer team. Could anyone from Apple please review my case and manually activate my enrollment? Any guidance from the community is also appreciated. Thank you.

Hi, My iOS app (MatchLogr) version 1.0 has been approved and is currently in “Pending Developer Release”. Before submitting the app version for review, I created a subscription group and one auto-renewable subscription. I then selected the subscription from the app version’s “In-App Purchases and Subscriptions” section before submitting the app version to App Review. The app version has now been approved, but the subscription and subscription group localizations are still showing “Waiting for Review” almost 12 hours later. Since this is the first subscription for the app, my understanding is that it must be submitted with a new app version, which I believe I did. I’m holding the app release until the subscription is approved, because it is required for the app’s Pro features. Is this delay/status combination normal, or is there any additional action required on my side? Thank you.

Hey All, Having a terrible time trying to submit subscriptions to the App Store. Any help or guidance would be much appreciated. Setup Auto-renewable subscriptions (Monthly + Annual) and one non-consumable (Lifetime), all attached to first binary submission RevenueCat for IAP infrastructure What happened First submission (v2.26): all three IAPs attached cleanly to the binary submission via the "In-App Purchases and Subscriptions" section on the version page. Apple's review came back with feedback on the paywall display (Guideline 3.1.2c - auto-renewable subscription prices not visible). The reviewer's screenshot showed Lifetime rendering correctly with a price, but the two subscription rows blank. I was missing a localization setting, which I then fixed. The localization went into Waiting for Review, then back to Rejected again within hours - App Store Connect's UI explains this: items attached to a rejected app version submission cannot independently progress through review. I then cancelled the v2.26 submission, which freed the localization to be re-submitted standalone. That stuck. I built a new binary (v2.27) and uploaded to App Store Connect. When I opened the v2.27 version page, the "In-App Purchases and Subscriptions" section that Apple's documentation describes (and which appeared on v2.26) was no longer present. I couldn't find any UI way to attach the subscriptions to this version's submission. The subscriptions and localization remained in Waiting for Review from earlier, and the Draft Submission panel for v2.27 only listed the binary. I submitted the binary alone in the hope that Apple's backend would bundle the in-queue subs with this version's review (since they all reference v2.27). Apple's reviewer reported the same display behaviour I see in my own testing - Annual/Monthly blank, Lifetime shown - and rejected on Guideline 2.1(b). What I've tried Resaving + resubmitting the group and per-subscription localizations Replying via Resolution Center with detailed context Updated App Review notes explaining the dependency between the subs and the binary Re-recorded the paywall screen recording on the current build Confirmed Paid Apps Agreement is Active and Tax / Banking are complete Completed a previously-incomplete "Sharing Economy Reporting Regime" compliance row that was in Missing Info (doesn't apply to my app, but flagged complete to rule it out) Sandbox testing on the iOS simulator with a sandbox tester signed in via Developer → Sandbox Apple Account: Lifetime renders its price, Monthly/Annual remain blank (same as Apple's review environment) Verified all product configuration in App Store Connect - pricing across territories, intro offers, localized display names + descriptions, review screenshots are all present Verified the RevenueCat offering correctly references the product IDs and the "pro" entitlement is properly linked Questions Is there a way to surface the "In-App Purchases and Subscriptions" attachment section on a new version after the first version was rejected? Something I'm missing in the configuration? For subscriptions sitting in Waiting for Review that are tied to a now rejected version, is there a way to attach them to a new version submission so they're reviewed together? If recreate with new IDs is the only path, is there any way to preserve the original product IDs for the subscription identifiers eventually, or are they permanently consumed? Thanks all, Cheers r

Hello guys. It's been 2 weeks since I paid for my developer account and I haven't received access to the developer tools yet. I finished all the process and still nothing, the money has also been charged from my bank account. Also I contacted https://developer.apple.com/contact/ but I haven't received any answer from them. I don't know how to proceed.

Hello, I’m looking for guidance on a first auto-renewable subscription review issue that appears to be stuck. Our app “Skinora: AI Skincare Routine” has already been approved and is live on the App Store, but both of our first auto-renewable subscriptions are still stuck in “In Review”. App version: 1.0.1 Build: 6 Subscriptions: Skinora Pro Annual — product ID: skinora_pro_annual Skinora Pro Weekly — product ID: skinora_pro_weekly_Access Current App Store Connect state: App version 1.0.1 is approved/live Subscription group localization is Approved Both subscription products still show In Review There are no visible Resolution Center messages or Notes from App Review requiring action from us Background: The subscriptions were originally returned because the first subscriptions needed to be submitted with a new app version/binary. We then submitted them together with app version 1.0.1 build 6. The app was approved, but the subscriptions have remained In Review for several working days. (8 days) This is blocking our launch because the live app depends on these subscriptions for Pro access, and users cannot purchase/unlock Pro until Apple approves the products. I have already contacted Apple Developer Support multiple times and also called support. The support representative said they would escalate it internally, but the status has not changed yet. Is this a known App Store Connect issue with first auto-renewable subscriptions? Is there any way to confirm whether the subscriptions are actually being reviewed or stuck in an inconsistent state? Should I continue waiting, or is there a specific action needed to reset or move the subscription review forward? Any guidance would be appreciated.

To the Apple Review and Developer Support Teams, I am writing to request guidance and assistance regarding a persistent rejection my React Native application is facing under Guideline 2.1 - Performance (In-App Purchases). My app has been rejected multiple times with the following specific note: "The In-App Purchase products in the app still exhibited one or more bugs which create a poor user experience. Specifically, the subscription screen failed to load any subscription plans. Review the details and resources below to troubleshoot this issue." The screenshot provided by the review team shows a completely black screen where our paywall options are intended to populate, indicating that the product array is returning completely empty during the review process. The Dilemma: We are completely unable to reproduce this behavior on our end. Everything functions flawlessly within our TestFlight builds across multiple physical test devices and various sandbox tester accounts. On TestFlight, the paywall renders instantly, local pricing fetches immediately via SKProductsRequest, and test transactions process without a single error. Our Current Implementation & Verification: Product Status: All subscription products are explicitly marked as "Waiting for Review" in App Store Connect with one In-App product Rejected for not being attached with a bin but I've since submitted the app once again. All the subscriptions and the in-app product have been actively attached to this specific app submission version. Agreements: The Paid Apps Agreement is active, signed, and fully up to date within our Agreements, Tax, and Banking configurations. Identifiers: We have strictly verified that the hardcoded product identifiers in our React Native codebase match the App Store Connect product IDs exactly. Because this error only occurs within the App Review environment and never in TestFlight or local sandboxes, we are at a loss for how to debug or resolve this issue. Could the App Review team or the Developer Support technical team please clarify if there is a known environment mismatch, storefront routing discrepancy, or specific network configuration (such as IPv6 handling in the review sandbox) that would cause production-ready StoreKit products to return an empty array exclusively to the reviewer? Any direct guidance, logs, or steps on how we can successfully surface our plans to your review team would be deeply appreciated. Review Environment Submission ID: 5a35279c-1621-4972-b6c6-7c1fb202b2f0 Review date: May 20, 2026 Review Device: iPad Air 11-inch (M3) Version reviewed: 1.0.2 (8) Thank you for your time and assistance.

Hi, I made a price change for an in-app subscription in App Store Connect, but when testing the app the price change did not reflect. Is there anything further that I have to do, or will the new price reflect when the app is accessed?

I have two auto-renewable subscriptions (RedBird.Monthly and RedBird.yearly) that have been stuck in "Waiting for Review" status through 4 separate app version submissions and approvals. Each time I submit a new app version, the app itself gets approved and released, but the subscriptions remain in "Waiting for Review" and are never reviewed alongside it. I have: Added screenshots to both subscriptions under Review Information Filled in all required localization fields Submitted the app with a build attached each time Tried clicking "Submit for Review" on each subscription individually The subscriptions are part of a subscription group called "RedBird Premium." The app is a Capacitor-based iOS app (com.redbird.wellness). Has anyone experienced this? Is there a specific step required to explicitly link subscriptions to an app version submission in the current App Store Connect UI? The "In-App Purchases and Subscriptions" section described in Apple's documentation does not appear on my version page. Any help appreciated.