Dear Apple Team,
I need your help resolving an issue that Apple Support has been unable to fix for over two months.
Since February 2026, the Apple Developer app has rejected my identity verification every time I attempt to enroll in the Apple Developer Program. I have reached out to Apple Support repeatedly — by email and by phone — and have received no explanation for the failure and no workable solution. My case numbers from these interactions are:
- 102818147247
- 102838793176
- 102842518632
To be direct: I'm not intend to be aggressive, I just exhausted every normal support channel available to me. The responses I have received so far have been polite but ultimately ineffective — the same suggestions are repeated, and no one has investigated the underlying cause.
This is not a minor inconvenience. I run PlayPatch Tech as an small team with iOS apps that are blocked from App Store submission entirely because of this enrollment failure. Every week this remains unresolved is a week of lost business. Relevant details:
- Enrollment type: Organization
- Device: iPad Pro & iPadOS 26.3.1(a)
- Government ID used: China ID Card
- Timeline: February 2026 – present
- Support contacts: Email 8 times, Call 6 times, they tried their best, but nothing worked.
What I need:
- Someone with the authority and access to diagnose why verification is failing for my account specifically.
- An alternative verification path if the app-based method doesn't work.
I would appreciate a response within 5 business days. I am available at any time and willing to provide whatever documentation is required.
Regards,
Neo
PlayPatch Tech