Hi everyone,
Sharing my case to get visibility, and to ask if anyone has dealt with a similar name-mismatch situation between passport and billing card.
Timeline:
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April 17, 2026 — Enrolled in Apple Developer Program and paid $99 (Order D004772863, Invoice MC65387000). Account holder and Apple ID: me (Turan Mural, turanalemfilms [at] gmail.com, Kazakhstan).
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April 17, 2026 — Same day, received the identity verification request from developer [at] email.apple.com asking for passport and Kazakhstan national ID. Uploaded both immediately via the official upload link (developer.apple.com/contact/file-upload/). Passport: valid, current, matches my Apple ID name.
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April 17 – 20 — Complete silence. No confirmation of document receipt, no status change.
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April 20 — Submitted support request. Case ID 102874149779. Only an automated acknowledgement.
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April 22 — After 5 days of silence, requested withdrawal to try a fresh start. Apple confirmed withdrawal automatically with no guidance on refund or reinstatement.
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April 22 — Opened second support ticket. Same automated response, zero human contact.
Likely root cause (my guess):
The card used for payment belongs to my spouse (common family arrangement in Kazakhstan), so the billing name on the order shows her name, while the uploaded passport is mine. I suspect automated review flagged this mismatch and no human picked it up.
Questions for the community:
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Has anyone resolved a case like this where the payment card holder differs from the developer account holder?
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For those with blocked enrollments after docs were uploaded — what channel actually got a human response?
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Is it safer to wait for the original case to resolve, or to push for a refund and re-enroll with a payment method in my own name?
If anyone from Apple Developer Relations is reading: please review Case 102874149779. All requested documentation was submitted on the same day it was asked for. I am happy to provide a marriage certificate or any additional verification needed.
Thank you.