Hi, I previously posted about this but didn't provide specifics so decide to try this again: https://developer.apple.com/forums/thread/824212
The app is called Kino Controller, it is a client for the Kino app that runs on Smart TVs and allows users to upload videos to their TVs both to store(on the TVs internal storage and the USB storage they may attach to their TVs) and watch those videos(it has decent video player). In short, it turns their TVs into media servers. I personally use it to store videos that I film but I don't want to keep on my phone because of the disk usage.
This is the app in question and you can give it a try with its macOS client that I published directly: https://appwared.com/apps/kino
Now, I want to get the macOS and the iOS clients into the App Store and because I don't want to collect/sell user data and display advertisement I want to offer in-app Purchases that removes the free usage limit that is 10 videos stored in the TV at a time. I already offer this from the TV app and I want to offer the same option through the macOS and iOS apps, with having this on the client app that controls the TV app it's just better UX and I'm happy to bring business to Apple as well.
However after multiple rejections from and fulfillments of the reviewers I have come to a point where I don't know how to proceed because the reviewers are rejecting the app about a features that We have already implemented.
There are two things in particular, both under "Guideline 5.1.1(v) - Legal - Data Collection and Storage".
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We noticed that the app requires users to register with personal information to purchase and track In-App Purchase products that are not account based. Apps cannot require user registration prior to allowing access to app content and features that are not associated specifically to the user. User registration that requires the sharing of personal information must be optional or tied to account-specific functionality.
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The app supports account creation but does not include an option to initiate account deletion. Apps that support account creation must also offer account deletion to give users more control of the data they've shared while using an app.Follow these requirements when updating an app to support account deletion:
- Only offering to temporarily deactivate or disable an account is insufficient.
- If users need to visit a website to finish deleting their account, include a link directly to the website page where they can complete the process.
- Apps may include confirmation steps to prevent users from accidentally deleting their account. However, only apps in highly-regulated industries may require users to use customer service resources, such as making a phone call or sending an email, to complete account deletion.
Now, we introduced the registration feature after the reviewers demanded having this in the 2. or 3. rejection or something like that. Initially we went with the "default" scope of the profile but on the latest build we change that to absolute minimum data collection, so in the server we don't receive any personal data about the user. Just some alphanumeric ids so we can associate the stored purchases with a signed in user. Also, using the sign-in with Apple is %100 optional, no feature or iAP require the user be signed in, it is solely to store unlocked TV devices so we can re-unlock those if the user resets the TV etc.
I replied to the message clarifying this and also put it in the reviewer notes but for some reason the reviewer keeps believing that it's otherwise
Then the reviewer keeps believing that we do not have account deletion feature. This is also factually false, the delete account button is right next to sign out button and both of those are one the same View where the sign in with Apple button is. Also, the app has exactly two screens: One to list the detected TVs and one to upload/play videos to the connected TV. When the app is launched, the TV list screen is displayed and that's where the sign in with Apple button as well as the delete account buttons are. I simply don't understand how it is possible that the reviewer is missing out this. It is a super simple app.
This is the TVs screen with sign in with Apple button with clearly indicating that it is optional and what is it for.
This is the same screen after sign in with Apple completed. The delete account button is right there
This is what user sees after tapping delete account. Once they tap the "Delete", the account is deleted from our servers and the user is signed out.
And this is a sample of the data we store when a user signs in with Apple:
It is immediately deleted if the user deletes the account.
What are we doing wrong here, how to fix this?
Thank you