Hi everyone,
I am completely stuck in an Apple Developer enrollment loop and could really use some advice, or hopefully an escalation if an Apple engineer sees this.
Here is the exact sequence of what is happening:
I attempted to enroll in the Apple Developer Program via the web portal.
I completed the purchase step and received a purchase acknowledgment, but the funds were never deducted from my bank account.
The developer portal still tells me I need to "complete the purchase." If I try again, it just repeats the same loop.
I contacted Support, and they emailed me a link to upload my government ID for verification.
When I click that link (ensuring I am fully logged into the correct Apple ID), I hit a dead end with this error: "Sorry, you don't have access. Your account isn't authorized to upload file."
I searched the forums and saw the recommendation to use the Apple Developer App to bypass the web bugs. However, when I open the app, the "Enroll Now" button is completely disabled.
It seems my account is locked in a "pending" state from the web attempts, which disabled the app enrollment, but I can't clear the pending state because I don't have the backend permissions to access the ID upload link Support sent me.
Has anyone successfully broken out of this specific deadlock? Is there a specific phrasing I should use with Support to get them to just wipe the pending web transaction so I can start completely fresh from the iOS app?
Thank you in advance for any guidance!