App review not started even after 1 week

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Created 17h

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This is to escalate with utmost frustration that we have submitted our app for review and have been following up for a week now after calling Apple support and waiting in the queue for 1+ hour each day. There has been no response to the review whatsoever. We have tried posting on X.com as well.

Our app name is PlayVlay. Request an earlier remediation of this concern.

Additionally, I would like to give feedback to the team that during each previous review, we have received standard SOP comments in each iteration which could have been at the same time with each iteration review waiting time being 2-3 days. This has wasted more than 2+ weeks for us now.

This is a business critical review. Any suggestions to expedite

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Answer 1

usaiko OP

9h

If your app review is business-critical or time-sensitive, Apple provides an official way to request an expedited review.

You can submit the request here: https://developer.apple.com/contact/app-store/?topic=expedite

Select:

• Topic: App Review

• Request Type: Expedited Review

Keep in mind that Apple only approves expedite requests in specific cases, such as:

• Critical bug fixes affecting existing users

• Time-sensitive launches or events

• Business-critical functionality that is currently blocked

In your request, it’s important to clearly explain why the situation is urgent and how users or business operations are impacted.

Also note that Apple does not guarantee approval, but providing a clear and concise justification usually helps. You can read more about here http://median.co/blog/how-to-request-the-urgent-expedite-request-for-immediate-release-of-ios-apps

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