I've exhausted standard channels and we're at the point where this delay is creating real financial harm for our business and our customers. App ID: 6761686513
Our initial submission was reviewed within 2 hours and we received feedback. We addressed every item in the rejection, resubmitted, and the app has now been sitting in "Waiting for Review" for with no movement. We submitted an expedited review request, contacted Apple Developer Support by phone, and emailed. None of which have produced a clear answer or estimated timeline.
Today, May 1st, was our planned hard launch. We have hundreds of paid subscribers: small business owners who specifically scheduled their first billing cycle to begin on launch day so they could use the platform's full feature set, including the iOS app, from day one. Our app supports their booking system, payment processing, client management, and day-to-day operations.
Because the app didn't get approved in time: We had to issue full refunds to every subscriber charged today, since they're paying for a product they can't fully use. Our subscribers are now in limbo. They've already onboarded their clients onto our system and are running their businesses through it, but the iOS experience that was promised at launch isn't available.
Each additional day of delay compounds this. Our small team is fielding messages from subscribers asking when the app will be live, and we don't have an answer to give them because we don't have one ourselves.
I understand review times vary and the queue is real, and I'm not trying to jump the line unfairly. But the advised 24–48 hour window hasn't held this round. Our initial review came back the same calendar day we submitted, and we resubmitted within hours of receiving the feedback. We're now far past that original turnaround with no signal that anything is moving, and no response from expedited review or Developer Support to indicate where we stand.
If anyone from Apple sees this and can take a look at App ID 6761686513. I'd be incredibly grateful.
Happy to share any other detail that helps. We just want to get unstuck. Thank you.