Posting here in hope of getting this in front of someone at Apple who can actually look at our account, since three weeks of phone support has produced no follow-up.
Setup:
- Organizational Apple Developer Program membership, active through 2024
- Did not renew in 2024 (no apps shipping that year)
- Same country/region as every prior successful renewal; nothing has changed on our side
- Have a completed app ready to ship right now
Error: During renewal, the payment page returns:
"This item is currently not available in your country/region."
Reproduced consistently across browsers, networks, and payment methods.
What I've tried:
- Renewing via the existing org account → same error every attempt.
- Enrolling a new org Developer account → enrollment is auto-cancelled with the message that our organization already has a membership and we must use the existing one.
- Phoned Apple Developer Program Support 10+ times over the past three weeks. Every call ends with the agent stating the issue requires senior advisor escalation and that I will be contacted by email. No email has ever arrived.
What I need: A path to a senior Developer Program Support advisor who can actually look at our case. Happy to share Team ID and Apple ID through any official channel.
If anyone from Apple sees this - our case has been open via phone support for three weeks with zero follow-up. Any pointer would be hugely appreciated.