Issue: Sandbox test account stuck in a loop when trying to access account management
Environment: iOS version: [iOS 26.4.2] Device: iPhone 12
Steps to Reproduce:
- Created sandbox test credentials on Apple Developer site (App Store Connect → Users and Access → Sandbox → Testers)
- On iPhone, navigated to Settings → Developer → Sandbox Apple Account
- Clicked "Sign In" and entered sandbox test email and password
- Successfully verified using verification codes (both email and phone number)
- Clicked on the signed-in sandbox account
- A popup appears with "Manage" option
- Clicked "Manage"
Expected Behavior:- Should open sandbox account management interface
Actual Behavior:- Popup immediately closes and the same popup reappears. Clicking "Manage" again produces the same result - an endless loop preventing access to account management.
Has anyone encountered this issue with sandbox test accounts? Is there a known workaround or fix for this behavior?
Please submit a feedback assistant ticket at (http://feedbackassistant.apple.com). Please provide as much information as possible, ie a sysdiagnose, app apple ID, in-app apple IDs, sandbox account apple ID (if applicable), transactions IDs, steps to reproduce and other relevant details.
- File ticket under iOS & iPadOS, macOS, tvOS, watchOS, or visionOS and ensure you select “App Store” for the question “Which area are you seeing an issue with?”
- Categorize the type of feedback
- Please attach all available files needed to verify
After submitting the feedback, please regularly check the ticket as we'll only communicate through it from then on.
Once you open the Feedback Assistant Ticket report, please post the FB number here for reference.
If you have any questions about filing a report, take a look at Bug Reporting: How and Why (https://developer.apple.com/forums/thread/712889)?
