We submitted our organization enrollment request as a Private Limited entity in India and provided the requested documentation weeks ago. Our company information is 100% active, verified, and correctly listed in the Dun & Bradstreet (D-U-N-S) database, matching our legal details exactly. Currently, the application is stuck in a pending review state, and we are unable to proceed to the payment step.
Support Channels are Broken:
Email Support: We have sent follow-ups regarding this ticket but have not received a breakthrough or resolution.
Phone Support (Callback): Every time I request a callback from Apple Support, the automated system asks me to "Press 1" to connect to an agent. However, the system fails to register the DTMF keypad tone, meaning the call automatically disconnects and I cannot speak to a human.
We are completely locked out of communicating with Apple to resolve what should be a straightforward verification of authority.
Could a forum moderator or Apple representative please reply to this thread or reach out via DM so I can securely provide my Enrollment ID and entity details? We are ready to provide any additional verification immediately so we can complete payment and begin development.