exceeded wait time

I applied to migrate my apple developer account membership from individual to organisation developer account and I was told that my application will be reviewed in two working days.Now its almost 4 working days and I am yet to get an update.please what could the problem be?

Cases are reviewed on a case-by-case basis. We are unable to provide a timeframe for these requests. If the support team requires additional documentation for verification they will confirm this with you. Please contact Developer Support directly if you require further support. https://developer.apple.com/contact

exceeded wait time
 
 
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