Hello App Review Team, Our app update has been stuck in "Waiting for Review" with no movement and no communication, and I would appreciate a manual look or escalation. App: Telegraff: call, send, receive Apple ID: 1606970462 Version: 11.6.0 Submitted: May 14 Current live version: 11.5.10 (Ready for Distribution) This is an update to an app that is already live on the App Store, not a new submission. The previous versions (11.5.9 and 11.5.10) passed review normally in March. Context I want to share proactively: we are in the middle of an official rebranding of our application — the name, branding, and positioning are being updated as part of this change. All of it is our own brand and our own product; it is not affiliated with or imitating any other company, and we hold the rights to the branding we use. We are happy to provide ownership documentation or any clarification the review team needs. The same update has already passed moderation and is live on Google Play, so our iOS and Android releases are now out of sync and we cannot ship updates to our existing iOS users, which is seriously affecting our business. What I have already tried, without result:
Expedited review requests submitted several times — no effect. Multiple emails to Apple Developer Support — only automated acknowledgements, no substantive reply. Case IDs: 102902702809, 102900916785, 102894706008. The Resolution Center is unavailable because the status is still "Waiting for Review," so I cannot reach the review team directly from there.
Could someone please look into whether there is an account-level or pipeline issue blocking this submission, or escalate it manually? If there is a specific concern (branding, metadata, content, or account), I will address it immediately — I just need concrete feedback instead of silence. Thank you for your help.