Hello Apple Developer Support,
I am posting here as a third attempt to get assistance with an App Review issue that has now been ongoing for more than one month and is causing significant harm to our business.
Our app has been going through a prolonged back-and-forth review process for over a month. The issues raised during review have been relatively minor and administrative in nature. For example, one review asked us to confirm subscription pricing, and another asked us to make subscription names more unique, even though those same names had not previously been flagged as problematic.
Each time we address the requested changes and resubmit, we wait again, only to receive another simple clarification request weeks later. As a result, we have been unable to launch our product despite making every effort to respond quickly and comply with all review requirements.
This situation has become extremely critical for us. We already have a marketing team and launch activities prepared around this product, and the inability to obtain a basic approval after more than a month is causing substantial business damage.
I have also attempted to contact Apple Developer Support by phone today. I requested a callback and received one, but I was unable to proceed because the automated phone system did not recognize my keypad responses. Additionally, when requesting support callbacks, the website frequently displays an error message stating that there was a problem processing the request, despite callbacks sometimes still being generated.
We have already posted in the Developer Forums twice regarding this matter and were informed that the issue was being looked into. Unfortunately, the situation has never been resolved, which is why I am posting again.
I would greatly appreciate if someone could:
Escalate the review of our submission. Investigate why this review process has been stalled for over a month. Contact me directly via email or phone regarding this case.
This matter is now highly time-sensitive and has a direct impact on our business operations.
Thank you for your time and assistance.
Best regards,
Jevgenij
App ID: 6765609730
Current Status: Waiting for Review Case ID: 102905910960