Hello Apple Staff,
I am writing again because my app review issue is still unresolved, and I am becoming increasingly concerned that the submission may not be properly moving through the normal App Review queue.
App ID: 6760743106
Submission ID: 6950ecff-f833-404d-b04b-ac34ec552b85
Current status: Waiting for Review
At first, I waited for approximately two days with no progress. Since the status did not move at all, I submitted a new build and resubmitted the app, thinking there may have been an issue with the previous submission.
However, it has now been nearly one week since the resubmission, and the app is still stuck in Waiting for Review. The status has not moved to In Review.
I have already tried multiple official support channels:
- I contacted Apple Developer Support by phone.
- I submitted an email support request.
- I posted on the Developer Forums.
- I submitted an expedited review request.
Unfortunately, nothing has changed so far, and I have not received any clear confirmation that the current submission is properly queued for review.
I fully understand that App Review times can vary, and I sincerely respect the work of the App Review team. However, this situation is becoming very serious for us. The update is important for our users, and the continued delay is creating significant operational and business impact.
At this point, I am not asking to cancel the submission or resubmit the app again.
I am asking whether Apple can please verify the following:
- Whether the current submission is properly queued for App Review.
- Whether there is any internal processing or queueing issue preventing the review from starting.
- Whether there is any action required from my side that is not visible in App Store Connect.
If possible, could an Apple Staff member please escalate this case to the App Review team or confirm that the submission is correctly queued?
I would be extremely grateful for any help or clarification. We are feeling very stuck because we have tried every support channel available to us, but the app remains in Waiting for Review with no progress.
Thank you very much for your time and support.