I'm hoping someone here has been through a similar situation and can help.
Our app was rejected under Guideline 4.3 (Design Spam), but I believe this is a misunderstanding. This app was previously approved under a different developer account — we had to resubmit under a new account due to an internal business restructuring. The app itself has not changed at all.
Here's the timeline:
- May 24 — Filed an appeal
- May 26 — Filed another appeal
- Jun 4 — Filed another appeal
- Jun 7 (today) — Filed yet another appeal
It has now been over 2 weeks since the first appeal with no response whatsoever.
This is genuinely just a resubmission of an already-approved app due to a company account change — not an attempt to game the review process in any way.
The situation is urgent as we have a launch scheduled for this week. Every day of delay is directly affecting our users and timeline.
Has anyone experienced this? How did you get it resolved? Is there any way to escalate beyond the Resolution Center?
Any advice would be truly appreciated.