Hello, I am writing this out of profound frustration and desperation. My team has worked incredibly hard to build an app that now supports a community of 500,000 users, trusting Apple as a reliable partner. Instead, we are being completely starved of our own capital due to a severe and ongoing failure in Apple’s payout routing, and support is entirely ignoring us. The Timeline of Errors: February 8: Monetization began, and we met the minimum payout threshold within two days. April 9: The app was legally transferred to my developer account from my ex-co-founder. I updated all banking and tax details on my account that exact same day. Payout Failure 1 (April 9): Upon transfer, Apple incorrectly issued our earned revenue to my ex-co-founder’s bank account instead of mine. Thankfully, my former co-founder is cooperative and manually transferred the funds to me. However, this could have created a major financial and legal issue if the previous account holder had not cooperated. Payout Failure 2 (June 4): Despite my banking details being verified and active for two months, Apple again bypassed my account and routed another payout to my ex-co-founder. Worse, the amount sent was only a fraction of the total revenue actually owed. It is now June 10. The 45-day payment cycle logic is completely broken, and funds are actively being sent to an account that no longer owns the application. The Impact: Behind this app are real people. I have employee salaries to pay and personal bills to cover, and my business operations are being suffocated because Apple is withholding our earned revenue. To add insult to injury, I am also being completely ignored regarding my enrollment in the App Store Small Business Program, with zero communication or updates. When I call support, representatives tell me they cannot access finance issues and tell me to open another ticket. When I open tickets, I am met with absolute silence. Ignored Support Tickets:
- Case ID: 20382739
- Case ID: 20447730
Could a community manager or moderator please escalate these case IDs to a senior supervisor in Finance? This is extremely frustrating because Apple takes a 30% commission, but I still cannot get clear information or timely access to earned revenue. Thank you.