Foreign-owned US LLC stuck on W-9 form, tax team silent for a month

My developer account is a US single-member LLC owned by a non-US individual. The LLC is a disregarded entity with a valid EIN.

App Store Connect only shows me the W-9 workflow. But the IRS instructions for W-9 say:

▎ "If the owner of a disregarded entity is a foreign person, the owner must complete an appropriate Form W-8 instead of a Form W-9"

So I legally cannot submit a W-9. I need the W-8BEN workflow enabled.

Apple Finance told me all US legal entities must complete a W-9, then suggested I get an EIN (I have one) or change my address. When I sent the IRS guidance, they said their system can't make the change and forwarded it to the tax team. That was May 14 (Case-ID 19771345). Over 15 business days later: no reply, no timeline, and my paid agreement is still inactive. My business is on hold.

Has anyone with a foreign-owned single-member US LLC gotten the W-8BEN workflow enabled? Is there any escalation path beyond iTSPayments and the Finance contact form? Both have gone quiet.

Foreign-owned US LLC stuck on W-9 form, tax team silent for a month
 
 
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