Hello,
I would like to ask for advice regarding a long App Review delay.
Apple ID: 6763960707
Our app was in the “Waiting for Review” status for more than three weeks. When the review finally started, we received an issue related to screenshots, even though the same screenshots had previously passed review without any problems.
During that waiting period, we had already prepared a new app update. Since the previous build had not been approved yet, I uploaded a new build and also replaced the screenshots with updated ones that should address the reported issue.
However, the app has now been waiting for review again for several more days. In total, we have been unable to release an update for almost a month.
The update includes important bug fixes, improvements, and expanded functionality, so the delay is becoming a serious problem for us.
I have already contacted Apple, but I have not received a response yet.
Could someone from Apple please take a look at this case or advise on the proper way to escalate it?
Thank you in advance.