Hi, I am posting here because my organization enrollment has been stuck since May 26, 2026, across three full cycles with the same outcome each time, and first level support has not been able to resolve it. I am hoping someone with backend access can inspect my account and clear whatever is blocking it.
Enrollment ID: 8X76A9G2JF Support Case ID: 102917486425
Entity: Organization enrollment, company based in Brazil.
Current status: My documents were reviewed and accepted. I accepted the Program License Agreement. The only remaining step is payment, and that is where it fails.
What happens at payment:
- In the Apple Developer app I cannot proceed. It shows: "Enrollment through the Apple Developer app is not available for this Apple Account."
- On the web, I fill in the payment details and the process simply returns to pending and never completes.
- My bank confirmed that the transaction request never reaches them. There is no declined charge, no attempt, nothing arrives.
- The exact same card works normally for purchases on the Apple Store.
This tells me the payment is being blocked on Apple's side before it ever leaves, so it is not a card or bank issue. It looks like a backend block tied to my account or enrollment record.
Why I am posting publicly: This is the third time I go through the entire process, waiting around three weeks each cycle, and each time it ends at the same payment block. Resetting and retrying clearly does not fix it, since the result is identical every time. An earlier issue where Apple's identity verification read my name incorrectly ("Makcu" instead of "Marco") was already corrected, so that is not the blocker anymore.
What I am asking: Could someone with the right access please inspect my account and enrollment record to find why payment is blocked at the backend, and clear it so I can complete a fresh payment? I am happy to pay as many times as needed once the block is removed, and I can provide any additional information through the existing support case.
Thank you.