Hi all,
I'm hoping someone here has been through this and can offer some insight, because I've run out of visibility through the normal support channel.
The situation:
I tried to enroll in the Apple Developer Program and got the error "Your enrollment could not be completed at this time." I opened a support case (ref: 102910424858) on June 7. Support told me my trusted device/phone number is already associated with an existing Apple Developer account. I checked my Account Security settings at account.apple.com — all trusted devices and phone numbers belong to me, and I'm not aware of any other developer account linked to my details. I submitted my passport as requested on June 10. On June 12 I was told the case was escalated to senior advisors. It's now June 19 — a full week of silence since the escalation, and nearly two weeks since I opened the case. No update, no timeline, and no indication of whether anything is still needed from my end. My questions:
Has anyone resolved the "trusted device already associated with an existing developer account" block? How long did it take, and what actually unblocked it? Is there a way to find out which account my trusted device is supposedly linked to? Support hasn't told me, and I genuinely don't know of another account. Are there any escalation routes beyond replying to the existing case? (e.g., a different contact form, phone support, a feedback channel that actually gets a response.) I understand these reviews take time, but a full week of total silence after escalation — with my development work blocked the whole time — is hard to plan around. Any pointers from people who've hit the same wall would be hugely appreciated.
Thanks.