Hi everyone and @Apple Developer Support, I'm hoping someone from Apple can help escalate this, as first-level support has not been able to resolve it for over 10 days. I renewed my Apple Developer Program membership (Organization) and paid in full by card on 10 June 2026. The payment was completed and I have the official Apple invoices. However, my membership was never properly activated. The clearest sign something is wrong: my account now shows a Renewal date of January 11, 2026 — a date that is already in the past — even though I paid on 10 June 2026. My previous membership had expired on January 10, 2025. It looks like my payment was applied to the old, already-lapsed period instead of starting a new term. Since I paid on 10 June 2026, my membership should be active from 10 June 2026 to 10 June 2027. On a phone call on 15 June 2026, Apple confirmed the payment was received but had not been correctly linked to my account, and that they could not fix it on the call. My emails (cases 102912847689 and 102917255312) have gone unanswered beyond automated replies. What I have verified:
Two-factor authentication is enabled The payment was made for and invoiced to my Developer account / company I have not made any duplicate payments (and I will not pay twice)
Details:
Program: Apple Developer Program (Organization) Team ID: UQK3368F79 Web Order: W1785567985 / Apple order AEY1626756 Invoice: BB84180706 (09.06.2026) Region: Hungary
Could someone from the Apple team please review and manually link web order W1785567985 to my account and activate the membership for the correct term (10 June 2026 – 10 June 2027)? If you're experiencing the same issue, please Boost this post and share your case below — support seems to be more active here in the forums. Thank you!