Hi everyone, and hopefully Apple Staff,
I am looking for some advice or assistance regarding an unusually long App Review delay for our game.
Here are the details of our submission:
App Name: Era Online: Şeref Savaşı
App ID: 6773240689
Bundle ID: com.ark.xhmzxqteq.ios
Submission ID: d19cb33a-b179-4f82-85e7-4acc77f46968
Background: Our app was previously rejected under guidelines 2.1(a) - App Completeness and 4.3(a) - Spam.
On June 23 (Tuesday), we submitted a comprehensive appeal and a new build (v1.0.5):
For 2.1(a): We completely fixed the occasional iPad crash issue and thoroughly tested the new build.
For 4.3(a): We provided extensive legal documentation proving we hold the exclusive publishing rights for this game in Turkey. We also demonstrated that our app is a highly customized, exclusive version for the Turkish market, featuring a 300,000-word localization, local voice acting, unique IAPs priced in Turkish Lira, dedicated servers in Ankara, and exclusive in-game classes.
The Issue: It has been a week, and our app is still not in the "Waiting For Review" state.
This unexpected delay is severely impacting our marketing schedule in Turkey. We have pre-launch campaigns, offline events, and schedules with about 30 local KOLs that are being continuously delayed, causing significant financial and operational impact.
I have already submitted an Expedited Review Request, but I haven't received any updates yet.
Has anyone else experienced similar delays recently after an appeal? Are there any Apple representatives here who could kindly take a look at our Submission ID? Any advice on how to proceed would be greatly appreciated.
Thank you so much for your time.