Hey all, I hope this is in the right spot. As of today, Apple devices (the program) has failed me 5-6 times when backing up and/or updating my phone. The app hangs in step/phase 2 during the handshake, leading to infinite loading and no backup. The app then will not allow me to cancel the sync or backup, and I must then force quit it. I'm running a custom built windows 11 PC, and, before ANYONE says anything, I no longer have access to a MacOS computer.
These are my specs: Gigabyte X470 AORUS GAMING 5 WIFI, AMD Ryzen 7 3700X 8-Core Processor, Windows 11 (64 bit), NVIDIA GeForce RTX 3070, 32 gb of ram, and multiple drives but the NVME (main drive) is a Samsung SSD 970 EVO Plus 500gb.
My phone has also been forced into recovery mode while updating the phone via cable and Apple Devices. I'm on an iPhone 13.
Now, the temporary fix to the backup issue was plug the phone into the back of the machine. That started and finished the backup. BUT, the backup doesn't always work if:
- OneDrive is running (there's a sync issue when OneDrive tries to sync data from Apple Devices/Music while the app(s) are being used.
- The phone doesn't receive the handshake, as in it never gets the "trust this PC, enter pass-code prompt".
- If a third party or slower apple cable is used.
On the topic of the phone going into recovery while updating it via Apple Devices, the update gets to a point where I get an error. I don't remember the exact error and I am very hesitant to replicate it. It results in the phone going into recovery, and the phone being unable to restore a backup from the PC. I don't know if this is a port issue, or if anyone else has had this, but if you have, please chime in.
I'm hopefully going to change out my mobo at some point due to the fact its one of the worse ones out on the market, but as of writing this I don't have the ability to.
I hope this message reaches the Apple Developers, and if this is not the correct place to contact them, please let me know. I've spoken to advisors and senior staff, and they have put in feedback for me and have also reached out to the developers. I just figured I'd add in my two cents. Yes, I put in a feedback form, and yes I've talked to Apple Support.
Thank you for reading all the way down here, and thank you for your time.