Hello,
We are facing a critical issue with Apple Developer Program enrollment and would appreciate any guidance from developers who may have experienced something similar.
Our organization is newly established. We obtained a new D-U-N-S Number specifically for enrolling in the Apple Developer Program.
However, every time we attempt to enroll as an organization, Apple immediately withdraws the enrollment with the following message:
"We've withdrawn this enrollment because [our organization] is already a member of the Apple Developer Program. Companies may hold only one membership in the Apple Developer Program.
To be added to your development team, please contact the Account Holder for your company's existing membership. If you don't know who the Account Holder is contact us."
The problem is that we have thoroughly verified internally:
- No Apple ID within our organization is enrolled in the Apple Developer Program.
- Our D-U-N-S Number has never been used by our organization for Apple Developer Program enrollment.
- We have thoroughly verified this across our organization, and there is no existing Apple Developer Program membership associated with our company.
We contacted Apple Developer Support and explained the situation in detail, including confirming that we have no existing membership.
The response we received was:
"If you don't know who the Account Holder is, please provide your contact information. I'll forward it to the Account Holder at your request. Note that we can't guarantee a response from the current Account Holder."
The issue is that we do not know who this supposed Account Holder is because, to the best of our knowledge, no such account exists within our organization.
Since then:
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We have submitted multiple support requests.
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We have replied to the support emails with additional information.
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We have tried contacting Developer Support by phone.
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We have not received any further response for the past 6 days.
This issue is blocking our business because we cannot publish our iOS application until the enrollment problem is resolved.
Has anyone experienced a similar situation where Apple incorrectly reported that an organization already had an Apple Developer Program membership?
If so:
How was the issue resolved? Was there a specific team within Apple that handled it? Is there any escalation path beyond the standard Developer Support process?
Any advice or shared experience would be greatly appreciated.
Thank you.