Hi all,
Hoping someone has run into this or has advice.
My App Store Connect account is registered as an Individual, with the legal entity/account holder under my name. I added a bank account, but the Account Holder Name on that bank account belongs to a different person than the name on my developer agreement. That other person and I are both Admins on the same App Store Connect team.
It's now been well past the standard 24-hour processing window, and the bank account is still showing "Processing," with the usual banner: "Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then."
Separately, my Canadian GST/HST Form 506 also shows "Missing Tax Info," and my Paid Apps Agreement is "Pending User Info," so I suspect these two issues may be related/compounding.
Questions:
- Has anyone successfully gotten Apple to approve a bank account where the Account Holder Name doesn't match the developer account's legal entity name, when both people are Admins on the same team?
- If not, has anyone been able to get Apple to cancel/reset a stuck bank account submission so they could resubmit under the correct account holder name? I can't edit it myself while it shows "Processing."
- Any luck getting a timely response from the Financial Information contact form specifically, versus general Developer Support (which just redirected me to documentation)?
Appreciate any insight trying to avoid this dragging on for weeks like I've seen in a few other threads here.
Thanks!