We submitted our banking application, Summit Bank, for review on 8 July. Since then, we have received the notification “Summit Bank Submission (iOS) version 1.3.0 has been approved” on three (3) separate occasions.
However, each approval has been followed by the app remaining indefinitely in “In Review,” instead of "Pending Developer Release" forcing us to resubmit the same version repeatedly.
Application Details
- App Name: Summit Bank
- Apple App ID: 6751147180
- Version: 1.3.0
- Current Submission ID: dfea3890-a0bf-4136-b5ae-7241db7d15c9
In our most recent submission, we included detailed notes describing this recurring issue and requesting assistance. Unfortunately, despite the app once again being marked as approved, its status has not changed and it remains stuck in the review process.
This unresolved issue is causing significant operational disruption, reputational damage, and loss of business, as our customers are unable to access the latest version of the application. We respectfully request that this matter be escalated for immediate investigation and resolution. If there is any issue with our submission or additional action required on our part, please let us know as soon as possible.
We would appreciate your urgent assistance in resolving this matter.