Hello,
My name is Tarek Mansour. I've been developing for Apple platforms since before the App Store existed, and my developer account dates back to the year the store launched. I say that only to make one point: I know how this process is supposed to work, and this is not it.
My app has been sitting in "Waiting for Review" for over three weeks. It's been on the App Store for more than 10 years with a clean history. The submission in question is a critical bug fix — real users are affected every day it sits there.
Every official channel has failed: • Expedited Review Request • Contact Us email • Phone support — hours on hold, no resolution
Promised by email more than once that it would be handled — nothing changed
Submission ID: 891c1b55-f353-4bf8-bb81-609b1c29a5cc
In nearly two decades on this platform I have never seen apps left in the queue for a month with no communication and no working escalation path. Judging by this subtopic, I'm far from the only one.
Apple: developers build businesses on the assumption that review is predictable and support is reachable. Right now, neither is true. Please look at this submission — and please address what's happening to the queue generally.