App stuck in 'Waiting for Review' - over a week

Hi, I just wanted to reach out and see if anyone else is having a really poor apple experience like myself. I submitted my app over a week ago and it's just been stuck on 'Waiting for a Review'. I've sent emails requesting an update over a week ago and heard nothing back! And I have even tried to call in using the Worldwide Telephone Support but have been stuck on queue times over 3 hours before getting disconnected! Is it common for Apple Developer Support to be this poor? I just feel as if I am extremely stuck now and the lack of communication from Apple is impossible to understand what is going on, especially given they say 48 hours but we are significantly over that period. Ever since I paid to be on the Apple Developer Program I've had no help or communication from Apple Support.

App stuck in 'Waiting for Review' - over a week
 
 
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