App stuck in Waiting for Review - Over a Week

Hi, I just wanted to post to see if anyone else is experiencing extremely poor customer support from Apple. I have sent emails regarding the delay for the app review and heard nothing back, I have tried to call the worldwide support but get stuck in queues for over 3 hours before being disconnected. Has it always been this poor? My app has been stuck in review now for over a week despite it saying 48 hours, and whenever I try to reach out for help I receive no response. Could anyone please advise. Thank you!

App stuck in Waiting for Review - Over a Week
 
 
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