If I only report issues through the Feedback Assistant and not post on the Developer Forum, will Apple even see my feedback?
Over the past year, I've reported seven bugs through the Feedback Assistant, but haven't received any feedback.
This is because I started using my test device to follow the iOS beta releases from WWDC a year ago, and iOS prompted me to use the Feedback Assistant to report issues.
The other day, while conducting automated testing, I discovered a feature wasn't working. I figured the Feedback Assistant should be used to report bugs, so I specifically registered a Developer Forum account to post about it.
The engineer told me I should use the Feedback Assistant. Seeing that none of my seven reports over the past year have received any feedback from Apple, I'm wondering if posting on the Developer Forum is mandatory for feedback to be effective.
If that's the design, why isn't this information included in the iOS Developer Preview?
The engineer told me I should use the Feedback Assistant.
Right. For those following along at home, here’s Wang-Zehan’s actual thread: Feature Request: Keyboard Shortcuts for Notification Center and Control Center in iOS Simulator and iPhone Mirroring
My advice mirrors the advice in Developer > Support > Forums, which says:
If you encounter an issue with Apple software or documentation, please file a bug report through Feedback Assistant so it will reach the right people.
It then goes on to say:
If you’d like to discuss a bug you’ve already filed, feel free to post on the forums and include the bug number.
I also talk about the feedback process, and how best to approach it, in Bug Reporting: How and Why?
Seeing that none of my seven reports over the past year have received any feedback from Apple
That in and of itself is not uncommon. Apple’s engineering teams have a lot of competing demands on their time and deciding what gets fixed is a delicate balance. There’s no one canonical way to guarantee that Apple will fix your specific bug [1]. Filing a good bug report in Feedback Assistant is a good first step, but it’s not a guarantee.
Posting your bug number here on the forums is not about increasing the priority of your bug. Rather, it’s a good idea for other reasons. This is, again, something I tackle in Bug Reporting: How and Why?
Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"
[1] Well, there is one approach that almost guarantees a fix, but it only applies in limited circumstances. If the component you’re working with is open source — for example, Swift and WebKit — then you can file the bug via the open source process and then fix it yourself (-:
