Hello,
I am having an issue completing my enrollment in the Apple Developer Program and would appreciate guidance from Apple Developer Support or anyone who has experienced a similar situation.
I initially applied for the Apple Developer Program, but during the payment stage, Apple did not accept my payment method. I tried several debit and credit cards registered in my own name, but none of them were accepted.
I contacted Apple Developer Support and was advised to continue the enrollment process through the Apple Developer app. Support enabled the identity-verification process for my account, and everything worked correctly until the passport-scanning step.
During the passport scan, the app captured a blurred image. I wanted to rescan the passport, but the app did not give me an option to retake the image and submitted it. Approximately 5–10 minutes later, the identity verification was rejected.
After that, I contacted Apple Developer Support again, explained that the passport image had been captured incorrectly, and requested either:
another opportunity to complete the identity verification; manual identity verification; or a secure method to submit my passport and any other required documents.
I made it clear that I am ready to provide any documentation necessary to verify my identity. However, I received the following response:
“We can’t verify your identity with the Apple Developer app or provide further assistance with the Apple Account for Apple developer programs.”
Since receiving this message, I have not received any further explanation or response. I am also unable to restart the enrollment process. I currently receive the following message:
“Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time.”
My support case numbers are:
102885570056 102931611778
I believe the rejection was caused by the blurred passport image captured by the Apple Developer app, rather than a problem with my identity or documents. I was not given an opportunity to review or retake the image before it was submitted.
Could Apple Developer Support please clarify:
Whether my enrollment can be manually reviewed; Whether the identity-verification process can be reset so I can scan my passport again; Whether I can securely provide my passport and supporting documents directly to Apple; Whether this rejection is permanent or whether I may submit a new enrollment request.
I am a legitimate applicant from Azerbaijan and am fully prepared to provide my original passport, payment information, proof of address, or any other documentation required through an official and secure Apple channel.
I am not requesting that my identity be verified publicly through the forum. I only need assistance restoring the verification process or having my case escalated to the appropriate enrollment team.
Thank you for your assistance.
Kind regards, Eshgin Shirinov