Account suspended due to automated 14-day timeout during address verification

Same issue here.

I received the "We need more information" email and submitted the requested documents. My first submission was rejected without any notification — I only found out after the deadline had passed, when my account access was already restricted.

I resubmitted everything after contacting Apple Developer Support: government photo ID, business registration, proof of my role in the company, domain ownership, and a signed signing-authority letter on company letterhead.

Support has confirmed the case is with their internal operations team and that no further documents are needed from me. But it's now been over a month with no timeline and no substantive update.

I can't ship updates, push notifications are down for existing users, and marketing is on hold. For a paid account in good standing since 2023, this is honestly unbelievable.

Team ID: Q84WVJLV4M — Case number: 102919611983

If I hear anything useful, I'll post an update here.

@nseregaa Please check your developer account now. I was able to accept the agreement. Its working for me. I sent a frustrated email and mentioned how it was broken

If anyone’s curious, there’s still no change in my status. Phone calls, chats with support, and uploading the documents three times in a row haven’t helped at all. It’s been over a month, and I still can’t get verified

Same here , been waiting for weeks for a response . Cant update my apps or anything

Also getting a callback is useless because their call centre is unable to directly communicate with the people managing this account stuff.

Its as if they’ve designed the organisational structure to have no accountability to customers when things like this happen

I am dealing with a similar issue. I sent the documents on time. Escalated the case through Apple Support multiple times.

It has been almost a month since I have been able to publish app updates.

On August 24, my membership expires and my apps get removed from the App Store, along with my entire income.

Still no updates on my end either.

It’s been 48 days since I uploaded my documents on June 30th, and 34 days since the system automatically suspended my account after the 14-day timeout.

Support phone calls and re-uploading documents haven't helped at all. The verification team remains completely unreachable while our accounts stay blocked.

Still waiting back from support since my initial contact on 19 July (102943229543)

Account is still frozen and membership expires tomorrow so not sure what’s going to happen there

Ось чудовий варіант відповіді для форуму, який звучить стримано, але з полегшенням: Update: Finally got my account unblocked! 🎉

I honestly still have no idea what the actual issue was or what triggered the resolution, but at this point, I don't even have the energy to dig into it anymore.

Thank you to everyone who replied and shared their experiences here. I really hope all of your cases get resolved positively and as quickly as possible, too!