Our app has been stuck in "Waiting for Review" with no movement for 10 days.
Timeline:
- July 13: Submitted version 2.0.1 (App ID 6584518186, a stability release)
- July 18: Resubmitted as 2.0.2 (build 133) with additional crash fixes — same app, same metadata
- Since then: no review start, no rejection, no metadata request, nothing.
What we have already tried:
- Five (5) expedited review requests — all with concrete justification, zero response
- A status inquiry through Contact Us (App Review) — no response
- Review notes and a working demo account are fully provided and verified end-to-end
Why this is urgent: this is a critical stability release. Firebase Crashlytics shows our crash-free user rate on the live version dropped to 55% — nearly half of our daily active users experience crashes (1,400+ crash events per 24 hours). The fixes are all in the waiting build. Every day of delay directly harms real users.
Questions:
- Is there any way to find out whether a submission is simply queued vs. placed on an internal hold? App Store Connect shows only "Waiting for Review" either way.
- Is anyone else currently seeing 7+ day waits? (I've found several similar threads from February and May 2026 with no resolution posted.)
- Is there any escalation path left when expedite requests and Contact Us both go unanswered?
App ID: 6584518186 Any guidance would be greatly appreciated.