Hi everyone,
I'm looking for advice regarding an unusually long App Review process.
Our app was initially submitted on July 7, 2026. During the review, Apple rejected the app under Guideline 2.1 – Information Needed because the demo account was not available due to a backend deployment ("User not found").
We immediately resolved the issue by creating and verifying the demo account, replied to the App Review team with the working credentials, and requested an expedited review.
However, after providing the updated credentials, our app has remained in the review queue for several days without any further updates. We have also contacted Apple Developer Support and followed up multiple times through the App Review thread, but we have not yet received any information about the current status or whether there are any remaining blockers.
This is our first App Store release, and the continued delay is affecting our planned public launch, business commitments, and customer onboarding.
Has anyone experienced a similar situation after resolving a Guideline 2.1 issue? Is there any additional action we can take to help move the review forward, or is waiting the only option at this stage?
Any guidance or suggestions from the community or Apple engineers would be greatly appreciated.
Thank you!