Hi everyone,
I'm looking for advice on whether there is anything else I can do in this situation.
Submission ID: 2270e15a-3c0a-4c56-84a1-a25abdc29622
I submitted version 2.0 of my app on July 19. Unfortunately, it remained in Waiting for Review for 10 days.
Before submitting 2.0, I removed the legacy In-App Purchases from the live 1.8 version because I expected version 2.0 to be approved within the usual review timeframe. Version 2.0 introduces a new purchase model (subscriptions + lifetime), so I wanted to avoid users purchasing legacy products shortly before the migration.
Unfortunately, the much longer review time meant that users of the current App Store version can no longer purchase or activate the Pro version, and I am now receiving support emails from customers asking why purchases are unavailable.
I requested an expedited review, and the app entered review, but it was rejected due to two metadata issues:
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the Apple Standard Terms of Use (EULA) link was missing from the App Store description, and
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the submission still contained outdated 5.5-inch iPhone screenshots.
The reviewer also wrote:
"The issues we've identified below are eligible to be resolved on your next update. If this submission includes bug fixes and you'd like to have it approved at this time, reply to this message and let us know. You do not need to resubmit your app for us to proceed."
My intention was to accept that option and release version 2.0 immediately, addressing the metadata issues in the following update.
Unfortunately, before I realized this, I had already corrected the metadata and clicked Submit for Review again. That caused the Reply option to disappear, so I could no longer tell the App Review team that I wanted to proceed with the current submission.
The app is now back in Waiting for Review, and I'm trying to understand whether my resubmission unintentionally reset the review process or whether the original expedited review request is still being honored.
Has anyone experienced something similar? Is there any way to continue the original review, or am I now back at the end of the review queue?
If anyone from the App Review team happens to see this, I would greatly appreciate any guidance. Releasing version 2.0 would immediately resolve the issue my customers are currently experiencing with purchasing and activating the Pro version.
Thank you very much!
Update: The app was approved on August 6.
In the end, I didn't need to take any additional steps, the review was completed and the app was approved.
The main takeaway from this experience is that, as frustrating as it is, patience is key. Waiting through a long review process can be difficult, especially when users are affected, but in my case the review eventually went through.