Dear App Review Team,
I'm following up on our submission with App ID: 6786827398, submitted on July 15, 2026. The submission was first reviewed on July 27, after an exceptionally long 12 days of silence. During that time, we have received no status update, no rejection, no metadata feedback, and no communication of any kind.
Then the app was automatically rejected. We asked for clarity on the rejection and received no response. In the absence of any communication, we made several updates and submitted another version on July 31st. It is now August 7. The app is once again waiting for review with no communication from App Review whatsoever.
We have also reached out via Apple Developer Support regarding this issue several times and have not received a response from that channel either.
These delays are significantly outside the typical review window Apple publishes. Apple specifically says "90% of submissions are reviewed in less than 24 hours".
We need clarity on the following:
- The current status of the submission and the reason it is not being reviewed by the App Review team.
- A concrete timeline for when the review will begin or conclude.
- Confirmation of whether any internal flag, hold, or routing issue is affecting this build.
The submission is complete and ready for review on our end. We respectfully ask for a prompt response and resolution.
Thank you.