Hello,
I’m wondering if anyone has experienced something similar or can tell me if I’m handling this incorrectly.
I originally submitted my app on July 21. (Apple ID: 6765766932) It remained in Waiting for Review for about 10 days, so on July 31 I contacted Developer Support. I was advised to submit an expedited review request.
I submitted the expedited request on July 31, and less than two minutes later I received a rejection under Guideline 4.3(b) - Spam.
I was surprised by the decision because the app contains proprietary content developed specifically for the product, along with functionality that strongly differentiate it from other apps in the category. We also already have a waitlist and customers who purchased subscriptions prior to launch.
I responded through the Resolution Center that same day with additional context and immediately resubmitted the app.
I received no response, so on August 4 I also submitted an appeal because I wasn’t sure whether the Resolution Center message was awaiting review.
It is now August 7, and I still haven’t received an acknowledgment, response to the Resolution Center message, update on the appeal, or movement on the resubmitted version.
At this point I’m unsure what the correct next step is.
Is it normal for a resubmission and appeal to remain without any acknowledgment for several days? Should I be waiting for the App Review team to respond in the Resolution Center, or is there another process I should be following?
I’d really appreciate any insight from Apple or from developers who have dealt with a similar situation.
Thank you.