Hoping someone from Apple or anyone who has hit this can help.
While setting up my first app I made a mistake: the App Store Connect app record was created with the wrong identifier a Services ID I use for Sign in with Apple (com.mycompany.myapp.signin) instead of my real app bundle ID (com.mycompany.myapp).
A second app record was bound to the correct bundle ID. It had no builds, no in-app purchases, and was never published, so I deleted it, expecting the bundle ID to be released.
Current state:
The correct bundle ID does not appear in the Bundle ID dropdown, either in my existing app's App Information page or when creating a new app. Deleting the App ID in the developer portal fails with: "The App ID appears to be in use by the App Store, so it can not be removed at this time." It has been like this for several days; all my builds are signed with the correct bundle ID, and my subscriptions live on the surviving app record, so I cannot upload builds or run sandbox purchases until the record is on the right identifier. I raised a support case with Apple Developer Support 3 days ago (Case ID: [20000129712022]) and haven't had a response yet.
Questions:
- Is there any self-service way to release a bundle ID held by a deleted, never-published app record?
- Alternatively, can support change the bundle ID on my existing (never-published) app record?
- Typical turnaround for this kind of case?