Extremely Delayed App Review

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Created 1h

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App Name: OurHouse App ID: 919471395

We turned in a very necessary update Tuesday August 4th. Heard back from Apple that we got rejected for keywords in our metadata that we've been using successfully for 5+ years and never changed. Those same keywords were used for a submission as recently as 3 weeks ago that went through with no issues. We were told this at 10:44PM PST by 11:14PM my team responded asking what keywords specifically were violating guidelines and it's been complete radio silence since then.

We even removed any and all keywords and resubmitted, and now our App has been stuck in review for 6 days.

I am pleading for help, I've been stonewalled by every department and cannot reach Apple Review. As I'm writing this I've been waiting for 3 hours for an advisor or anyone to speak with about this. Our app has hundreds of thousands of users that are unable to login currently, our customer service team is completely overloaded and we are out of options. What can we even do?

Please help!

Answer 1

Tomato OP

1h

They don't tell you exactly what has caused your app to be rejected. That's how things worked 15 years ago. And that's how they work today. So I'm certain that bringing that up today is not going to get you anywhere.

It seems to me that your best possible approach to tackle rejection is to have a sit-down session. I don't really know how it works. Apple, Inc people mention this appraoch from time to time if you are patient enough to read dozen topics.

Answer 2

aledfg OP

50m

Thanks for your response, but I'm not sure how things working 15 years ago and today has anything to do with the fact our keywords have been unchanged through hundreds of successful app reviews.

An update is I spoke to someone at Apple and they said due to the influx of AI Apps and the Apple Developer Conference they've had an influx of apps and are working to become more efficient. I still don't have a resolution on my App in review though, but will update when I have more information