Hello everyone,
I'm hoping someone from the Apple Developer support team or another developer who's been through this can help.
Enrollment ID: 68UYPM637K Organization: CHARRY - INDUSTRIA E COMERCIO DE CONFECCOES LTDA
Timeline so far:
- This enrollment was submitted by our company's owner/founder, who has the legal authority to bind the organization to agreements.
- We received a request for identity verification documents (government-issued photo ID, Articles of Association, and CNPJ card for the organization).
- We submitted all requested documents through the secure upload portal on July 29, 2026 (14 days ago).
- Checking developer.apple.com/account directly, the enrollment still shows as "being processed," with no further update or request since then.
At this point we've submitted everything requested and haven't received any update in 14 days. This is delaying a planned app launch for our company.
Has anyone else experienced a delay like this after submitting documents? Is there anything else we should try, or can someone from Apple please take a look at enrollment 68UYPM637K?
Thank you in advance for any guidance.